Service Manager (Manager/DM)
Surat,
India
We are looking for a Service Manager to lead our after-sales service operations and be the key link between customers, the field service team, and R&D. You will own service case resolution end-to-end, working with R&D to identify root causes of recurring issues, while building a responsive, customer-focused service function that directly shapes how customers perceive the company after the sale.
This is a leadership role with both technical and people dimensions you will need to understand electrical product issues deeply enough to have credible technical conversations with R&D, while also managing a service team and keeping customers informed and satisfied through resolution. Because service quality has a direct effect on brand reputation and repeat business, this role carries significant visibility with leadership, and you will regularly report on service KPIs and trends. This position reports into senior management and is well suited to an experienced service professional ready to build and scale a service function rather than just execute within an existing one.
Responsibilities
- Manage after-sales service operations and customer service requests
- Liaise with the R&D team to identify root causes of field/service issues
- Build and manage the service team, processes, and escalation matrix
- Ensure timely and quality service delivery to customers
- Manage spare parts availability and service center coordination
Must Have
- 5-6 years of experience in after-sales/technical service management
- B.Tech/M.Tech in Electrical Engineering
- Strong understanding of electrical product service and troubleshooting
- Experience managing a service team and customer escalations
- Strong communication and coordination skills across R&D and customers
Nice to have
- Experience in inverter/power electronics service
- Prior experience managing a service team
- Exposure to CRM/service ticketing tools
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
